Money Matters
Refund Policy
Our guidelines regarding refunds for digital goods.
General Rule for Digital Goods
Since our website offers non-tangible, irrevocable digital goods (software, scripts, templates), we do not provide refunds after the product is purchased and downloaded, which you acknowledge prior to purchasing any product on the website.
Exceptions (When we issue refunds)
We realize that exceptional circumstances can take place. We may honor refund requests only under the following conditions:
- Non-delivery of the product: Due to some mailing or server issues, you did not receive a delivery email or download link.
- Major Defects: Although all products are tested before release, unexpected errors may occur. If we fail to fix the major bug within 72 hours, a full refund will be issued.
- Product not-as-described: Such issues should be reported to our Technical Support within 3 days from the date of the purchase. Clear evidence must be provided.
Non-Refundable Cases
- You bought the product by mistake.
- You don't have sufficient knowledge/skills to use the script or code.
- Your server does not meet the basic requirements of the software.
- You downloaded the file and simply changed your mind.
How to request a refund?
If your situation falls under our exception rules, please contact us within 3 days of your purchase via support@daweblab.com. Include your Order ID and detailed information about the issue.